Return and Refund policy

Return and Refund

BLUETTI is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.

If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted.

If the item is purchased from distributors of BLUETTI, may follow the distributor policies. Please contact your distributor for further information.

Return and refund policies may vary according to local laws and regulations.

Order Cancellation

Customers can request an order cancellation within 48 hours after placing an order by email or phone with the BLUETTI official store. 

However, if the product has already been shipped, a ₱1450 intercept fee will be charged.

Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.

 

Lost / Damaged Products Received

  • If the product was not delivered or lost, please immediately contact us.
  • If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

30-Days Money-Back Guarantee

  • Within 30 days of thepurchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. To return the product, please check the two options below:

1. The return shipping costs will be covered by BLUETTI

Once the item is received at BLUETTI warehouse and the validity is confirmed, the shipping cost for return will be paid by Bluetti.

2. Self-paid Return

Please contact BLUETTI Customer Service to get return details.

    •  If 30 days have passed since the purchase, full refund cannot be offered and the shipping cost for return will be paid by customer.
    • NOTE: For products that have been used, we reserve the rights to refuse the return.

    Return Process

    • Please contact BLUETTI Service for assistance to proceed the return process with proof of purchase providedand merchandise authorization (RMA) number for return.
    • Please follow the instructionsguided by BLUETTI service on how to properly pack and return the product safely.

    Refund

    • For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
    • For quality issues, partial refund may be provided according to the usage time of the deviceafter 30 days of the purchase.
    • Refund will be processed within 14 business days after the product is returned to BLUETTIwarehouse with a refund notification to customer email

    Note: Please contact us if the refund is not received within 14 business days.

     

    Contact us: 

    Email: sale-ph@bluettipower.com

    Phone: 0927 540 1339

    Philippines office：Unit 3303B , 33rd floor, West Tower, PSE Centre, Exchange Road, Ortigas Center, Pasig City

    (no reception without an appointment)

    Maintenance Warehouse Address：#48 5th st. East Grace Park Barangay 104 Caloocan City

    (no reception without an appointment)

     

    * Bluetti may reserve the right for the modify and final explanation.